Privacy policy

SLPSTRM Privacy Policy

SLPSTRM respects your privacy and is committed to protecting your personal

information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal

information when you visit or make a purchase from our website.

We take reasonable steps to ensure your personal information is handled securely and

responsibly in accordance with applicable privacy and consumer protection standards.

By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

When you visit our website, place an order, subscribe to our marketing communications,

or interact with our services, we may collect personal information including:

• Your name

• Shipping and billing address

• Email address

• Phone number

• Payment information

• Order history

• Device and browser information

• IP address

• Website activity and usage information

• Marketing preferences

We may also collect information through cookies and similar technologies to improve

your shopping experience and website functionality.

How We Collect Information

We may collect personal information when you:

• Place an order

• Create an account• Subscribe to our email or SMS marketing

• Contact customer support

• Participate in promotions, giveaways, or affiliate programs

• Browse or interact with our website

• Engage with our social media advertisements

How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Provide customer support

• Send order confirmations, shipping updates, and service communications

• Improve our website, products, and customer experience

• Detect and prevent fraudulent or suspicious activity

• Send marketing communications where you have consented

• Personalise advertising and promotional content

• Manage affiliate, ambassador, or referral program participation

Affiliate & Ambassador Programs

If you participate in a SLPSTRM affiliate, ambassador, influencer, or referral program, we

may collect and use additional information including:

• Social media handles

• Payment or payout details

• Referral activity and performance data

• Promotional content submissions

• Affiliate tracking information

This information may be used to:

• Track referrals and commissions

• Administer affiliate partnerships• Communicate campaign opportunities

• Monitor compliance with program terms

• Improve marketing and partnership performance

Affiliate tracking may use cookies, referral links, or third-party tracking software.

Payment Information

Payments made through our website are securely processed by trusted third-party

payment providers. SLPSTRM does not store full credit card or payment information on

our servers.

Marketing Communications

If you opt into marketing communications, we may send promotional emails, SMS

messages, product launches, updates, and special offers.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails

• Replying STOP to SMS communications where applicable

• Contacting us directly

Cookies & Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

• Improve website functionality

• Analyse website traffic and customer behaviour

• Support advertising and remarketing campaigns

• Track affiliate referrals and marketing performance

These technologies may include:

• Shopify

• Google Analytics

• Meta Pixel

• TikTok Pixel

• Klaviyo• Affiliate tracking platforms

You can manage cookie preferences through your browser settings.

Disclosure of Personal Information

We may disclose personal information to trusted third-party providers who assist with:

• Payment processing

• Shipping and delivery

• Website hosting

• Marketing and analytics

• Customer support

• Affiliate and referral program management

We may also disclose information where required by law or where reasonably necessary

to protect our legal rights.

Some third-party service providers may store or process data outside Australia.

Data Security

We take reasonable steps to protect your personal information from misuse,

interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure and we

cannot guarantee absolute security.

Access & Correction

You may request access to the personal information we hold about you and request

corrections if any information is inaccurate, incomplete, or outdated.

To make a request, please contact us at:

team@slpstrm.com.au

Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Provide our services

• Comply with legal obligations• Resolve disputes

• Enforce agreements and policies

Changes to This Policy

SLPSTRM may update this Privacy Policy from time to time. Updated versions will be

published on this page with immediate effect unless otherwise stated.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information,

please contact:

team@slpstrm.com.au

Our team aims to respond within 24 business hours.

Website Content & Image Consent

All images, photographs, videos, testimonials, user-generated content, and promotional

materials displayed on the SLPSTRM website and social media platforms are used with

consent, licence, permission, or are otherwise authorised for use by SLPSTRM.

By submitting content to SLPSTRM, including photographs, videos, reviews, testimonials,

tagged social media content, or affiliate/ambassador content, you grant SLPSTRM a non-

exclusive, royalty-free licence to use, reproduce, edit, publish, and display such content

for marketing, promotional, website, and social media purposes.

If you believe any content displayed on our website infringes your rights or has been

used without proper authorisation, please contact us at:

team@slpstrm.com.au

and we will review the matter promptly.